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Techifide Recruitment Complaints Procedure

We value both positive feedback and constructive criticism as they help us enhance our services continually.
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At Techifide, our commitment is to provide exceptional service to all candidates and clients. We value both positive feedback and constructive criticism as they help us enhance our services continually. A complaint is any written or spoken expression of dissatisfaction with the service we provide, and we take such feedback very seriously.

Our primary objectives when dealing with complaints are as follows:

  • Open and Prompt Resolution: We pledge to address complaints openly, promptly, and honestly, ensuring that every concern is given due attention.
  • Amicable Resolution: We will make every effort to resolve complaints amicably and efficiently, with a focus on finding a satisfactory solution for all parties involved.
  • Continuous Improvement: Techifide views complaints as valuable opportunities for growth. We will learn from each complaint to enhance and optimize our services.

Steps to address your complaint:

  • Courteous and Helpful Staff: Our team members will always treat you with courtesy and provide helpful assistance throughout the complaint resolution process.
  • Identification and Acknowledgment: When contacting us, we will introduce ourselves on the telephone and promptly acknowledge any written communication.
  • Notify the Account Manager: If you have a complaint, please notify the relevant Account Manager, who will handle the matter with the utmost attention and care.
  • Immediate Resolution: We aim to resolve complaints on the spot when made over the telephone, ensuring a quick response to your concerns.
  • Written Complaints: If your complaint is in writing, we will respond promptly, typically within 24-48 hours of receiving your communication.
  • Escalation to Chief Executive Officer: Should you be dissatisfied with the initial response, you have the option to escalate your complaint to the Chief Executive Officer. They will strive to address the issue within four working days.

REC Referral: If, after following our internal complaint resolution process, you are still not satisfied, you have the right to request a referral of your complaint to the Recruitment and Employment Confederation (REC) for further investigation.

At Techifide, we value your feedback and are committed to ensuring that every complaint is handled professionally and with a focus on fair resolution. We appreciate your trust in our services and remain dedicated to continuously improving our processes to better serve you.